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Email address bounces?

 
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KennyT



Joined: 02 Aug 2005
Posts: 281

PostPosted: Mon Jun 13, 2011 12:33 pm    Post subject: Email address bounces? Reply with quote

Hi,

I've tried emailing "ftn95@silverfrost.com" but get a non-delivery message:

Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550-Callout verification failed:

Anyone else getting the same error?

K
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Zahid



Joined: 03 Feb 2005
Posts: 26

PostPosted: Mon Jun 13, 2011 4:54 pm    Post subject: Reply with quote

I e-mailed ftn95@silverfrost.com at 9.39 this morning (13/06/11) and got through. But when I replied at 11.40 I got a non-delivery message. I then tried two more times and got the same non-delivery message.
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Robert



Joined: 29 Nov 2006
Posts: 352
Location: Manchester

PostPosted: Tue Jun 14, 2011 9:20 am    Post subject: Reply with quote

I must apologise for the e-mail problems. Until yesterday we used a company called XCalibre (now owned by Webfusion) to host our e-mail. It has been like that for some years without a hitch. The only issue we have had with them is payment - they are quite a difficult company to pay.

A couple of weeks ago we received their annual invoice. We tried to pay them yesterday but their systems wouldn't take our (HSBC) sort code. When we asked them about it they disabled our account - hence the bounced emails! When I contacted tech support about it (not realising they had cancelled our account as they didn't tell us) they disabled my support account. What a bizarre way to carry on.

Needless to say our e-mail is hosted somewhere else now and hopefully the DNS implications have worked themselves out overnight.
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